Refund policy

All Goods offered in the store A BASIC BRAND are new and handmade. The customer has the right to withdraw from the Contract of Sale for any reason within 14 days of receipt of the Good. The condition for accepting the return is submitting within 14 days from the date of receipt of the Goods a statement of withdrawal from the concluded Contract of Sale and sending within 14 days from the date of receipt of the Goods to the A BASIC BRAND showroom address of the purchased Good (unused and clean, in the original packaging with the label). The money will be sent to the account number provided by the Customer within a maximum of 14 business days from the date of receipt of the Good by A BASIC BRAND. If the payment was made using a payment card, the refund will be made to the same card. A BASIC BRAND as the seller is liable to the Customer who is a consumer within the meaning of art. 221 of the Civil Code for non-compliance of the Goods purchased by the Customer with the Sales Agreement, to the extent specified by the Act on special conditions of consumer sales and amendment to the Civil Code of 27 July 2002. Any item bought in the A BASIC BRAND store can be advertised in accordance with the relevant deadlines and conditions of complaint if it has defects constituting its non-compliance with the Sales Agreement. Complaints can be submitted by post by returning the Goods along with the above. form to the address: A BASIC BRAND / ALTMASTER : Ul. Ogrodowa 15 | 05-555 Grzędy POLAND | 663-660-650. The customer will receive information on how to handle the complaint within 14 days from the date of receipt by the store A BASIC BRAND of a courier package containing the advertised Goods. In the event of a positive consideration of the complaint, A BASIC BRAND will send the Customer a full-fledged product (repaired or new) within 14 days, and if this proves impossible, A BASIC BRAND will refund the full amount of the price of the Good paid. If the complaint is not accepted, the Good will be sent back with the opinion that the complaint is unjustified. If the Customer finds that the Good has been damaged during transport, the Customer is obliged to draw up a damage report in the presence of the courier. Complaints arising from damage to the Goods during transport will be considered on the basis of a damage report drawn up by the Customer and the courier, the Customer in the event of damage, in particular: (damage resulting from the fault of the Customer or as a result of random events during use, in particular mechanical damage), please contact A BASIC BRAND. By contacting the customer, the company will inform them about possible repair costs. A BASIC BRAND has the right to refuse to accept Goods in cases of return of damaged Goods, returns after the expiry of the allowable period.